Shipping policy

Shipping Policy

  1. Order Processing Time
    We process and dispatch orders as quickly as possible. All orders are typically shipped within 1-3 business days from the time the order is confirmed. We do not ship on specific days, but we strive to dispatch orders promptly.

  2. Delivery Times

  • Denmark: Standard delivery takes 1-3 business days, depending on your delivery address and the chosen shipping method.
  • International Orders: Delivery times vary based on the destination and may take 5-10 business days.
    Please note that delivery times may vary depending on the postal service and any delays that may occur. We will do our best to keep you informed in the event of delays.

  1. Shipping Costs
    Shipping costs are calculated based on the total weight of your order and your delivery address. The exact shipping charges will be displayed on the checkout page before you complete your purchase.

  2. Delivery Methods
    We use reliable courier services to deliver your items. Once your order has been shipped, you will receive a tracking number to follow your package.

  3. Damaged or Incorrect Items
    Upon receiving your package, we recommend checking the contents immediately for any damage. If you receive a damaged item or there is an issue with your order, please contact us as soon as possible.
    Contact us via our contact form or email at kontakt@norza.dk, and we will assist you in resolving the issue.

  4. Unclaimed Packages
    If you fail to collect your package within the specified timeframe, it may be returned to us. In such cases, you will be responsible for any costs associated with reshipping the package.

  5. Order Changes
    If you wish to change or cancel your order, please contact us as soon as possible. However, we cannot modify or cancel orders that have already been shipped.

  6. Customs and Duties (for International Orders)
    For orders placed outside of Denmark, additional customs duties, taxes, or import fees may apply. You, as the customer, are responsible for these costs. We recommend contacting your local customs authority for information about potential additional charges before placing your order.

  7. Return Policy
    For information about returns and exchanges, please see our [Return Policy](link to return policy). Items can be returned if unopened and in undamaged condition within 14 days of receipt.

  8. Contact Us
    If you have questions about shipping or delivery, feel free to contact us via our contact form or email us at kontakt@norza.dk.