Refund policy

Norza Return and Refund Policy

At Norza, we do our best to ensure you’re satisfied with your purchase. Should you need to return an item, please follow our return policy below. Our policy complies with the EU consumer protection regulations.

Return and Cancellation Rights

    1. Return Period
      You have the right to cancel your purchase and return the item within 14 days from the day you received your order. This applies to all products purchased online at Norza. To exercise your right to cancel, you must inform us within the return period that you wish to return the item.
  • How to Return an Item
    Contact us via our contact form or email at kontakt@norza.dk with your order number and the reason for the return. You will then receive instructions on how to proceed with the return. Please note that return shipping costs are covered by the customer and will be equivalent to the original shipping costs.
  • Betingelser for Returnering
    •
      • Unused Items: To receive a full refund, the item must be returned unused and in its original packaging.
      • Opened Items: For opened or used items, we may offer a partial refund depending on the condition of the item. Contact us for an assessment.
    1. Return shipping costs
      The customer is responsible for covering the return shipping costs, which will be the same as the original shipping fee. If needed, we can assist you in calculating the cost.

    Refunds

    Once we have received and inspected your returned item, we will notify you regarding your refund. You can choose between the following options:

    • Refund to Original Payment Method: The refund will be processed through your original payment method within 5-10 business days.
    • Store Credit: You may opt to receive store credit for future purchases at Norza.

    Exceptions and Special Conditions

    1. Non-Returnable Products
      Certain items, including opened perfumes and personal care products, may not be eligible for a full refund due to hygiene reasons. Contact us for an assessment if you are uncertain.
    2. Items Damaged During Shipping
      If your item is damaged during shipping, contact us immediately. We may request photos of the item to process your case and offer a replacement or refund.
    3. Refund Disclaimer
      Norza reserves the right to deny refunds if the item is not returned in compliance with our guidelines or if it is damaged upon receipt.

    Customer Service

    For questions or to initiate a return, contact our customer service via our website’s contact form or email at kontakt@norza.dk. We’re here to assist you.

    Norza reserves the right to amend this policy and recommends that customers review the return policy with each purchase.